Terms and Conditions

Terms and Conditions
Users of Timperley Aquatics.co.uk & it's sub-domains will only be permitted if they abide and agree to these conditions. In agreeing to these terms and conditions you adhere to not modifying them in any way and to us updating them from time to time.
You agree not to use this website for any criminal activity whatsoever this includes: Transmitting material that is deemed offensive, defamatory, obscene, menacing in character, or that maybe a breach of confidence, copyright, privacy or any other rights. Transmit or distribute any computer viruses, macro viruses, trojan horses, worms, or hack into any part of the site thus causing interference and damage to the normal operating of the site and computer. Using the website in any way that infringes and violates person or company's rights (this includes the rights of intellectual property, rights of confidentiality or rights of private property).Transmit any unsolicited advertising or promotional advertising i.e. Spam.
Any information disclosed to us by you the customer will be held solely to fulfil orders & to ensure successful delivery. Customer information is not disclosed to any third parties. 
You agree that any links to other websites and resources from Timperley Aquatics are not our responsibility. This means we are not liable, directly or indirectly, for the privacy practices or the content of such websites.
By placing a request or an order for a product you will have to adhere to the following terms and conditions. Requests are subject to availability and ratification of the order price by us. The time-scale of delivery may vary due to availability and any guarantees or warranties made as to delivery times are limited to mainland UK. We are not liable for any delay in delivery happening due to postal delays or force majeure. Timperley Aquatics is unconditionally within its rights to refuse any requests made by you. Order confirmations will be dispatched by e-mail or by telephone. All credit/debit card details given to us by you for our products/services will be deemed accurate and true, that you are the authorised user, and that are sufficient funds available to cover the cost of the products. If there are any amendments to your banking details it is your responsibility to inform us as soon as possible. All products & prices advertised are subject to changes.
You adhere to taking full responsibility (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions. This also includes any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.
Timperley Aquatics and all its content providers, advertisers or linked sites shall not be liable for any damages whatsoever unless contrary to law. This includes but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data, goodwill or reputation. Also Timperley Aquatics disclaims the cost of procurement of goods and services arising out of or related to the use, inability to use, performance or failure of this Website or the linked sites. Even if Timperley Aquatics had been advised of the possibility of such damages and irrespective of whether such damages occur in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree too it on the basis that you agree it is reasonable.
We reserve the right to modify or withdraw, temporarily or permanently, the Website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. We will endeavour to maintain the Website, which is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
If any part of these terms and conditions is deemed unenforceable or unlawful (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms and conditions will not be affected all other clauses remaining in full force and effect.
The terms and conditions (as amended from time to time) constitute the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. Any waiver of any provision of the terms and conditions will be effective only if in writing and signed by a director of Timperley  Aquatics.
11. LAW.
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
12.Delivery & Returns
Making a Purchase
Making a purchase couldn't be easier. Just browse our site, select the products you wish to purchase and press the 'Add to Cart' button. When you have finished shopping go to 'Checkout'. Shipping costs are shown in the shopping cart and all major debit/credit cards are accepted. An order is only accepted when the goods are despatched.
Free Delivery is for orders over £50.00 . Standard delivery 3-4 working day delivery (you may receive order sooner).
Orders not meeting the requirements for free delivery will have our standard 3-4 working day delivery and packing charge of £4.95 added in the checkout process.
Small Packets sent with Royal Mail.
Medium to Large Packets & Boxes sent via courier.
Working day is Monday to Friday.
Courier's require a signature on delivery. If there is any possibility the delivery address will be unattended once your order has been dispatched it is essential that you contact them to arrange an alternative delivery time. Couriers will leave a card after the first delivery attempt and will attempt one further delivery after which your order will be retained at one of their depots for collection. Collection information will be on the card left by the courier.If the courier is unable to deliver after two attempts your order will be held at their local depot for your collection. If you do not collect your order or contact the local depot within the next 2 days the item will be returned to us. The courier will charge us to return the order and we have no choice but to pass on this charge. If you require your order to be dispatched again the full delivery cost of £4.95 will be payable.
Glass Aquariums, Glass Vivariums, Wooden Vivariums and Heavy Cabinets can be collected instore or delivered within a 30 mile radius from our store postcode (WA15 7UA).Please see delivery information for futher details.
These items are delivered on our own transport. We do not  deliver outside of this area. Please call us on 0161 904 0724 to arrange delivery time and date before ordering. 
Aquariums/Vivariums which weigh over 25kg may require an additional delivery charge.
We will notify you by email / phone if this is required.
Saturday /Sunday deliveries for large aquariums/vivariums can be arranged. 
We do not offer the "over £50 - free delivery service" with Saturday / Sunday delivery service.(Charges will apply,please call)
Cancellation Policy
You have the right to cancel an order within 7 working days of receipt. You must return the goods to us in new and unused condition in line with our Returns Policy. We must receive the goods within 21 days of the notice of cancellation during which time you are responsible for any loss or damage. Once received in new and unused condition we will refund the purchase price less the original carriage charges
Replacement Policy
If faulty goods are received you must notify us within 7 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in line with our Returns Policy. Once we have verified the damage we will supply replacements as required. Where goods returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage cost and a restocking fee from any refund
Manufacturers Guarantees
We work with the manufactures to ensure their guarantees are honoured and we use our best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 7 days of the original purchase. We can only offer replacements parts or replacement goods when authorized by the manufacture. Under no circumstances should goods be returned to us without prior approval. We can only replace glass bulbs, tubes and lights if notified within 7 days of delivery
Electrical Equipment
Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and do not necessarily give indications of measured decibel levels. Return of good under these circumstances requires the agreement of the manufacturer and where goods returned are deemed to be in good working order by the manufacturer we are unable to offer a refund and may charge return postage
Returns Policy
Goods have to be returned to us at your expense. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We can only refund postage costs if goods are returned within 7 days of purchase under the Replacement Policy. You should use the cheapest postage method available as we are not able to refund the cost of any special delivery service. We cannot refund postage for goods returned for any other reason and we reserve the right to deduct our original postage cost and a restocking fee from any refund applicable
The total price payable for the goods will be stipulated at the time when you place your order.
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.
Until dispatch of goods by the seller of goods to the buyer or the buyer's acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise.
All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.
Contact us by telephone or email us.Timperley Aquatics reserve the right to alter or amend any price / product description as displayed on the website at any time.



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